Support
Tell us what happened. We'll help from there.
Get help with your account, payments, safety reports, deletion requests, app issues, or feedback.
Contact information
- General support: support@samehiveapp.com
- Safety reports: safety@samehiveapp.com
- Privacy requests: privacy@samehiveapp.com
- Child safety contact: child-safety@samehiveapp.com
SameHive support is not an emergency service. If someone is in immediate physical danger, contact local emergency services first.
What to include
- For app issues, include platform, app version, device model, and steps to reproduce.
- For billing issues, include the store platform, purchase date, and receipt or order ID if available.
- For account access, include the login method and account email if you know it.
- For safety reports, include profile, chat, venue, approximate time, and what happened.
Common requests
- Report abuse or safety risk for profiles, chats, venues, impersonation, spam, scams, or child safety.
- Premium and billing for cancellation, restore purchase, credits, refunds, and subscriptions.
- Security for vulnerability reports and responsible testing guidance.
Support form
Choose the closest topic so SameHive can route your request. You can also email support directly if the form is unavailable.